Refund Policy

At the Emotional First Aid Academy, we prioritize your satisfaction and are committed to providing a positive experience on your emotional well-being journey. Please take a moment to review our refund policy:

  1. Eligibility for Refund:
    • Refunds are applicable within 30 days from the date of the transaction.
    • To be eligible for a refund, the request must be made in writing to [].
    • Refunds are considered for exceptional cases, such as technical issues or unsatisfactory service, subject to our discretion.
  2. Refund Process:
    • Once your refund request is received and approved, it will be processed within 15 business days.
    • The refund will be issued to the original payment method used during the transaction.
  3. Non-Refundable Items:
    • Certain services or digital products may not be eligible for a refund. This will be clearly communicated during the purchase process.
  4. Contact Us:

Your well-being is our priority, and we are committed to addressing any concerns promptly. Thank you for choosing Emotional First Aid Academy.

Cancellation and Rescheduling Policy

Emotional First Aid Academy

Understanding the unpredictable nature of life, the Emotional First Aid Academy has established a set of policies to provide our students with flexibility while ensuring the academy can operate efficiently and sustainably. Please review our cancellation and rescheduling policies below:

Eligibility for Cancellation:

  1. Advance Notice: For a full refund, cancellations must be communicated no less than 7 days prior to the scheduled session or service commencement.

  2. Notification Method: Cancellation requests must be submitted in writing to [] for proper documentation and processing.

  3. Late Cancellations: Requests made less than 48 hours before the start of the course are not eligible for a refund, due to the impact on our scheduling and the resources allocated for preparation.

Cancellation Process:

  • Your request will be reviewed upon receipt to confirm eligibility.
  • Qualifying refunds are processed within 15 business days to the original payment method.
  • Notification of the request outcome will be sent via email.

Non-refundable Services:

  • Exceptions to our cancellation policy, including specific services that are non-refundable, will be clearly stated at the time of purchase.

Rescheduling Requests:

  • For changes to the date of your session or service, please email us at []. This ensures your request is documented and can be accurately processed.
  • Our team will review your request to determine its validity. Rescheduling is subject to availability and academy discretion, applicable only to requests deemed valid and received at least 7 days before the scheduled service.
  • We cannot accommodate rescheduling within 48 hours of the scheduled start time due to the resources dedicated to course preparation.

Contact Us for Assistance:

  • For inquiries or assistance with either process, please contact our support team via []. We are committed to providing the necessary support to manage your scheduling needs efficiently.

Acceptance of Terms:

  • By booking services with the Emotional First Aid Academy, you agree to the terms outlined in our cancellation and rescheduling policies.

We appreciate your understanding and cooperation. The Emotional First Aid Academy is dedicated to supporting your emotional well-being journey and providing the flexibility you need to navigate life’s uncertainties.